The Place to Get Answers
(To Your Thickums Cookie and Cookie Kit-related Questions)
How long does it take for my order to be shipped?
Orders are typically processed and shipped within 1-2 business days from the time of purchase. Please note that we will notify you promptly if there is any delay.
What shipping methods do you offer?
We offer local delivery within the state of Tennessee. Our dedicated team ensures your cookies are delivered fresh and delicious to your doorstep.
Can I track the status of my shipment?
Yes, we provide tracking information for all delivered orders. Once your order is out for delivery, you will receive a confirmation email containing tracking details and instructions on how to monitor your package’s progress.
What should I do if my package is lost or damaged during transit?
If your package is lost or arrives damaged, please get in touch with our customer support team immediately. We will work swiftly to resolve the issue and ensure your satisfaction.
Do you offer international shipping?
At this time, we exclusively ship within the state of Tennessee, ensuring our cookies reach our local community with the utmost care and attention to quality.

Contact us if you have any questions
Have a question? Craving, or want to spread some cookie love? We'd love to hear from you! Drop us a line, and let's chat about all things cookie...